Ustam Is an AI Commerce Team
Customer conversations require constant effort. Staff must understand customer intent, find relevant product details, answer similar questions, switch between channels and remain available throughout the day. Response quality and speed naturally vary depending on workload.
What is Ustam good for?
Serve more customers without more manual work
Ustam understands intent and provides accurate answers—so routine questions, product recommendations and order tracking can be handled consistently across website chat, WhatsApp, Instagram and Facebook Messenger. Customers receive help sooner.
Help your team respond faster
Instead of reading long histories, translating messages, and drafting replies from scratch, staff get summaries, translations, and suggested replies—and can capture leads when a customer shares contact details. They understand each situation quickly, reply with confidence, and follow up with interested customers.
Turn customer activity into better service
Live page views, order events, historical activity and conversations from every channel give staff the context they need in one place. Mobile notifications keep them informed wherever they are, helping the team respond at the right moment without missing important conversations.
Run it your way for your shop
You can match chat branding to your look, set custom assistants with your tone and shop instructions, and choose AI and chat bubble schedules so help shows when and where you want it—on your terms, for your store.
Ustam does more than automate chat. It helps your business serve more customers, makes your team more effective and improves the quality of every conversation.
That is why Ustam: an AI commerce team that works with yours.