From sales to support, every Ustam feature
See how each feature works and what it brings to your store.
Sell
Product recommendations
Suggestions from your catalog, based on what the customer describes
Cart in chat
Customers update their cart without leaving the chat
Shipping quotes
“How much is shipping?” answered in the chat
Lead capture
Contact details shared in the chat never get lost
AI search bar
Customers search in their own words
Support
Order tracking
Order status, right in the chat
Live customer context
The pages and cart a customer is viewing, next to the chat
Unified contact
One profile for a customer who writes from different channels
Store knowledge
Answers from your own pages
Image attachments
Understands the photos customers send
Delivery address change
Customers change the address in chat before it ships
Team
Human handover
Ustam hands the chat to your team with a short summary
Human takeover
Your team takes over a chat whenever it wants
Conversation summary
The gist of a long chat in a few lines
Suggest reply
A draft of the next message, ready to go
Conversation translation
The chat in your language, the reply in the customer’s
Team management
Each channel’s chats go to the right team
Email offline replies
If the customer has left your site, your reply goes to their email
Chat
Chat branding
With your logo, colors, and welcome message
AI scheduling
AI answers during the hours you set
Chat bubble scheduling
The bubble changes by time and page, or hides
Inline chat
An open chat inside your contact or product page
Conversation history
Customers find their earlier chats and pick up where they left off