Features for your AI commerce team

Order tracking

Status, shipping, and tracking in chat

Live customer context

Pages, cart, and order history while you chat

Unified contact

Trusted channels unify into one customer

Store knowledge

Policies, pages, and blogs in your brand voice

Product recommendations

Intent-aware suggestions from your catalog

Cart in chat

Add, update, or remove without leaving chat

Lead capture

Saves contact details shared in chat

Chat branding

Logo, color, corner, and greeting

AI scheduling

AI on your hours; team outside them

Chat bubble scheduling

By time, by page—or hide the bubble

Human takeover

Team takes over from the admin anytime

Conversation summary

AI brief so your team starts with context

Suggest reply

Draft the next message with context

Conversation translation

Read the thread—or translate your reply

Team management

Assign teams per channel for escalations

Analytics

Volume, engagement, usage, and sales

Custom assistants

Tone, shop instructions, and specialists

Incremental permissions

Extra Shopify access only when needed

Built-in security

Encrypted conversations and company isolation