Conversation translation
You don’t need to speak the customer’s language
Customers write in their own language. Without leaving the inbox, your team reads the chat in its own language, writes a reply, and translates it before sending. No separate translation tool needed.
How it works
- 1
They read the chat in their language
Your teammate picks a language and follows the chat even when the customer writes in another one.
- 2
They write the reply in their language
They write naturally and translate in the message box when needed.
- 3
They check and send
They review the translation and send it. The final say always stays with your team.
What you get
- Chat translation for your team
- Reply translation before sending
- Multilingual support without a separate tool
Available on Starter plans and above, for the languages Ustam supports.