Conversation translation
Support across languages without switching tools
Customers write in the language they prefer. Your team can read the thread in theirs, and translate an outgoing reply before it goes out—without leaving the inbox.
How it works
- 1
Your teammate reads the chat their way
Pick a language and follow the conversation even when the customer wrote in another.
- 2
Your teammate writes the way they think
Draft the reply in your language, then translate it in the composer if you need to.
- 3
Your teammate sends when it looks right
Review the translated text, then send. Your teammate stays in control.
What you get
- Thread translation for your team
- Reply translation before send
- Multilingual support without a separate tool
Translation is available on plans that include conversation assistance, for the languages Ustam supports.