Conversation summary
Catch up on a long chat in seconds
A teammate taking over a long chat shouldn’t have to scroll for minutes. The conversation summary gives the gist: what was asked, what was promised, and what is still open. When a chat is handed to a person, the summary goes out with the notification.
How it works
- 1
The chat moves to your team
When Ustam hands the chat over or a teammate takes it, a short summary is prepared.
- 2
The summary arrives with the notification
Your team sees the summary in the handover notification and knows the story before opening the chat.
- 3
The summary can be refreshed anytime
As the chat continues, your teammate can regenerate the summary from the inbox.
What you get
- A summary delivered with the handover notification
- Short summaries you can refresh from the inbox anytime
- Faster handovers without the “What did they ask?” confusion
Available on Starter plans and above.