Conversation summary
Catch up without reading every line
When a teammate picks up a long chat, they should not scroll for five minutes. A conversation summary gives the gist—what was asked, what was promised, what is still open—and is included when a chat is handed to a human.
How it works
- 1
You hand off to a human
When AI escalates or a teammate takes over, Ustam prepares a short summary of the conversation.
- 2
The summary goes with the notification
Your team sees the brief alongside the handover alert, so they know the story before they open the thread.
- 3
Your team refreshes anytime in the inbox
Open the chat later and regenerate the summary as the conversation continues.
What you get
- A summary sent with human handover notifications
- Short AI briefs you can refresh in the inbox
- Faster handoffs with less “what did they already ask?” confusion
Summaries are available on plans that include conversation assistance.