Human takeover
Step into any chat the moment it matters
Sometimes you need to jump into a chat right away. A teammate takes it over from the inbox and AI stops replying. The full history is right there, so the customer never has to repeat themselves.
How it works
- 1
A teammate takes the chat
From the inbox, they assign the chat to themselves or another teammate.
- 2
AI steps back
While a person is handling the chat, Ustam does not reply.
- 3
The chat continues in the same place
Your teammate writes with the full history in view, and the customer stays in one chat.
What you get
- Take over from the inbox whenever you want
- AI that stays out of the way while a person handles the chat
- One continuous chat for the customer
Available on Starter plans and above. If you want Ustam to hand chats over on its own when needed, use it together with human handover.