Suggest reply
A ready draft instead of an empty message box
Chats your team handles can move faster too. Ustam reads the chat and drafts the next message, and your teammate edits and sends it. Nothing goes out without your approval.
How it works
- 1
A teammate is handling the chat
The chat is assigned to your teammate, who is ready to reply.
- 2
They ask for a draft
Ustam suggests a reply based on the conversation so far and what the customer needs.
- 3
They edit and send
The draft appears for your teammate first. They adjust the wording and send it when it is right.
What you get
- Reply drafts based on the chat
- Your teammate edits instead of writing from scratch
- Nothing is sent without your approval
Used while a teammate is handling the chat. Available on Starter plans and above.