Suggest reply
A draft when you need a starting point
Human chats can still get a boost. Suggest reply drafts the next message from the conversation so your teammate can edit and send—nothing goes out until a person chooses to.
How it works
- 1
A teammate is handling the chat
Your teammate owns the conversation and is ready to reply.
- 2
Your teammate asks for a draft
Ustam proposes a reply based on what has already been said and what the customer needs.
- 3
Your teammate edits, then sends
The draft appears for review. Change the wording, then send only when it looks right.
What you get
- Reply drafts grounded in the conversation
- Faster responses without losing human judgment
- Nothing sent—or changed in the store—until you approve
Available when a teammate is handling the chat. Plan usage limits may apply.