Your AI Commerce Team
Takes shape around your store, working alongside your team to sell and support customers 24/7.
Install on ShopifyFree plan available
Support
Resolve before they escalate
Order status, live context, and the same customer across channels—without opening another tool.
Order tracking
When customers ask, status, shipping, and tracking show in the chat
Live customer context
Pages, cart, and order history while you chat
Unified contact
Messages from WhatsApp, Instagram, or web auto-match to the same Shopify customer
Sell
Turn chats into carts
Understand intent, recommend the right products, and manage the cart in the conversation.
Product recommendations
Understands customer intent, activity, and history—beyond generic suggestions
Cart in chat
Add, update, or remove without leaving chat
Store knowledge
On-brand answers from policies, FAQs, and blogs
Handover
AI works with your team
When a shopper needs a person, AI pauses, captures the lead, and your team picks up with a conversation summary and context.
Human takeover
Team takes over from the admin anytime
Conversation summary
AI brief of the chat so your team starts with context
Suggest reply
Drafts the next message with context
Lead capture
Saves contact details shared in chat
Platform
Everything to run your AI commerce team
Customize the experience, see what works, and keep access tight.
Customizable widget
Match chat colors to your brand on Shopify
Analytics
Conversation volume, usage, and AI-attributed sales
Custom assistants
Tune specialists for products, orders, and tone
Incremental permissions
Extra Shopify scopes only when you enable a feature
Built-in security
Encrypted conversations and company-level isolation
Channels
ustamHow It Works
Install on Shopify
Install from the Shopify App Store with one click. Setup completes in minutes, with ~0ms page-load difference.
Connect Your Channels
Link WhatsApp, Facebook Messenger, Instagram DM, and your storefront chat app.
Start Selling and Supporting
AI sells and supports 24/7. Your team steps in when needed.
We grow together
Your limit isn’t chats or messages — it’s customer channels: one count each time someone reaches you on a new channel.
The same person on WhatsApp, Instagram, and Shopify is three. Those counts last for the life of the shop and don’t reset monthly. Priced per shop.
Free
- ✓50 customer channels (lifetime)
- ✓AI product recommendations
- ✓AI order track
- ✓Multi-channel
- ✓Multi-language
- ✓Multi-shop support
- ✓Conversation analytics
- ✓Unlimited test chats
- ✓Unlimited users
- ✓Unlimited product catalogue
- ✓Mobile-friendly
Starter
7-day free trial
- ✓500 customer channels
- ✓Human handover support
- ✓All Free features
Professional
7-day free trial
- ✓5,000 customer channels
- ✓All Starter features
Enterprise
7-day free trial
- ✓Unlimited customer channels
- ✓All Professional features
