An expert in every conversation
Ustam knows your store in detail and answers instantly. Your team steps in only when needed.
Start on the free plan, try paid plans free for 7 days. Setup takes minutes.
Sell
Sells while you sleep
Customers describe what they want in their own words, and Ustam finds the right products in your catalog. When they can’t decide, it compares the options. On your site, it adds items to the cart, quotes shipping, and saves contact details shared in the chat.
Support
“Where’s my order?” Ustam answers that now
Ustam finds the order in Shopify and shares its status in the chat. It answers returns, sizing, and delivery-time questions from your own pages and policies. On your site, it sees the pages a customer viewed and their cart, and understands the photos they send.
Mehmet Yılmaz
Website
just now
Nora Berg
11:20 AM
Sam Ortiz
Wed 2:20 PM
Maya Chal
Website
Oct 7, 2:20 PM
Contact info
Mehmet Yılmaz
mehmet.yilmaz@example.com
+90 555 555 55 55
- Organic Cotton Tee · M×1
- This conversationWebsite
Mehmet Yılmaz
mehmet.yilmaz@example.com
+90 555 555 55 55
$48.00
Recent orders
1 week ago
Team
AI does the work, your team steps in when needed
When a customer asks for a person, Ustam hands the chat to your team with a short summary. Your team can take over at any time. Reply suggestions and translation speed up the work. If the customer has left your site, your reply reaches them by email.
Chat
Looks like your brand, works on your schedule
You choose the color, logo, and welcome message. You also decide when AI answers and which channels appear in the chat bubble. You can also hide the bubble on pages where you don’t want it.
Platform
One dashboard to see results and set the rules
See which chats turn into orders and which recommendations get clicked. Set your assistant’s name, tone, and store-specific instructions. Access to order and customer data is requested only when you turn on a feature that needs it.
Channels
ustamPlatforms
Web
Use the full dashboard from Chrome, Safari, Edge, or Firefox on desktop.
Mobile browser
Sign in and manage conversations from your phone or tablet browser. No install required.
iOS app
Get the iPhone and iPad app. Manage conversations on the go.
Android
Get the Android phone and tablet app. Manage conversations on the go.
How It Works
Install on Shopify
Install from the Shopify App Store in one click and be ready in minutes. It won’t slow down your site.
Connect Your Channels
Connect your messaging channels and turn on the chat bubble in your store.
Start Selling
Ustam answers and sells 24/7. Your team steps in only when needed.
Start free, pay as you grow
Only customers who start a chat count. Each customer counts once a month, and their later chats and messages are free. Paid plans start at $15 a month, with unlimited users and products on every plan.
Free
- ✓10 active customers / month
- ✓Chat pauses at the limit
- ✓AI product recommendations
- ✓AI order tracking
- ✓Multi-language support
- ✓Multi-shop support
- ✓Conversation analytics
- ✓Unlimited test chats
- ✓Unlimited users
- ✓Unlimited product catalogue
Starter
7 days free trial
- ✓100 active customers / month
- ✓Facebook, Instagram & WhatsApp
- ✓Human handover
- ✓Unlimited team replies
- ✓AI reply suggestions
- ✓AI conversation summary
- ✓AI translations
- ✓Everything in Free
Professional
7 days free trial
- ✓500 active customers / month
- ✓AI answers to photo questions
- ✓AI search bar
- ✓Everything in Starter
Enterprise
7 days free trial
- ✓2,000 active customers / month, then $15 per extra 100
- ✓Everything in Professional