Unified contact
The channel changes, the customer stays the same
Customers write from your site today and send a message tomorrow. Ustam recognizes the same person by phone number or email and adds the new chat to their existing profile. Your team sees one history instead of scattered copies of the same customer.
How it works
- 1
The customer writes again
From the same channel or a different one, using their phone number or email address.
- 2
Ustam recognizes them
If the number or email belongs to a known customer, the message joins their profile. If not, a new profile is created.
- 3
Your team sees one profile
Past chats, orders, and contact details are all in one place.
What you get
- One profile for customers who switch channels
- Their full history at hand when they come back
- Easier follow-up on orders and contact details
Automatic matching works on channels where customers write with a phone number or email address. On other channels, your team can merge customers manually.