Live customer context
When a customer says “this one,” you know which product they mean
Customers often write “Do you have this in blue?” Ustam and your team see the page they are on and what is in their cart, so nobody has to ask “Which product?” For customers you already know, recent orders sit right next to the chat.
How it works
- 1
The customer browses your store
They look at products and add or remove items from their cart. That activity shows up alongside the chat.
- 2
The answer starts from the right product
Ustam and your team already know the product and the cart, so the chat does not drag on with extra questions.
- 3
A returning customer’s history is at hand
If they have bought before, their recent orders appear too, and your team can help faster.
What you get
- The pages and cart a customer is viewing while they chat
- Answers without asking “Which product do you mean?”
- Recent orders for customers you already know
Pages viewed and the cart are visible only in website chat. Recent orders appear when the customer matches their Shopify customer record.