Live customer context
Context beside every conversation
Your team should not guess which product someone means. While they chat on your store, you can see the pages they visited and what is in their cart—and for known customers, recent orders too.
How it works
- 1
The customer browses your store
As the customer moves between pages and updates their cart, that activity stays attached to the chat.
- 2
Your team sees what the customer sees
AI and your team can answer with the product or cart in mind, without asking “which one did you mean?”
- 3
Past orders when you know the customer
If the customer is already known, recent purchases appear next to the conversation so your team can help faster.
What you get
- Pages and cart visible while storefront chat is open
- Less back-and-forth about which product they mean
- Recent order history for customers you already know
Live page and cart context works on website chat. Recent orders show when the customer is linked to a Shopify customer.