Cart in chat
Close the loop in the conversation
When a customer is ready, they should not leave the chat to hunt for Add to cart. On your storefront, Ustam can add, change, or remove items in their real cart while the conversation continues.
How it works
- 1
The customer is ready to buy
After a recommendation or a direct ask, the customer wants something in the cart.
- 2
Ustam updates the cart
Items are added, quantities change, or lines come out, right from the chat.
- 3
The store cart matches
What you discussed is what the customer sees in the cart when they check out.
What you get
- Add, update, and remove items from chat
- Less drop-off between “I want this” and checkout
- Cart changes that match the live storefront visit
Cart in chat works on your website while the customer is on the store. It is not available on WhatsApp, Messenger, or Instagram DM.