Cart in chat
No steps between “I’ll take it” and the cart
Once a customer decides, they shouldn’t have to hunt for the “Add to cart” button. While the chat is going, Ustam adds the product straight to their store cart, changes the quantity, or removes it. At checkout, they find exactly the products they talked about.
How it works
- 1
The customer decides
After a suggestion, or out of the blue, they write “Add this to my cart.”
- 2
Ustam updates the cart
It adds the item, changes the quantity, or removes it, all inside the chat.
- 3
The cart is ready and waiting
When the customer goes to checkout, the products from the chat are already in their cart.
What you get
- Add, change, and remove items without leaving the chat
- Fewer customers dropping off between deciding and paying
- The cart in the chat is the store cart itself
Cart in chat works in website chat while the customer is on your site. It is not available on messaging channels.