Lead capture
Capture details without a separate form
When someone drops an email or phone in the conversation—especially before asking for a human—Ustam can save it. Your team should not dig through the transcript later to find “text me at…”
How it works
- 1
The customer shares how to reach them
A name, email, or phone number comes up naturally in chat: “email me the quote,” “call me on…”
- 2
Ustam saves what is new
Missing details are stored on that customer so you do not lose them when the chat moves on.
- 3
Your team can follow up
The inbox shows the saved contact info when a teammate picks up, ready for a call, email, or handover.
What you get
- Contact details captured inside the conversation
- Cleaner handoffs when someone asks for a human
- Less manual note-taking from chat transcripts
Ustam fills in details that are missing; it does not casually overwrite information you already trust. If something conflicts with an existing customer, your team can review and merge.