Lead capture
Contact details without a form
Customers usually share contact details in the middle of a chat: “Email me the quote,” “Call me on this number.” Ustam saves those details to the customer profile, so your team never has to scroll back through the whole conversation to find them.
How it works
- 1
The customer shares their details
During the chat, they write their name, email address, or phone number.
- 2
Ustam saves them
It adds the missing details to the customer’s profile, so nothing is lost as the chat moves on.
- 3
Your team follows up
Whoever takes over the chat sees the saved details right away, ready for a call or an email.
What you get
- Contact details collected without a separate form
- Contact details ready when a chat is handed to your team
- No more digging through chat history for notes
Ustam only fills in missing details and never overwrites saved ones. If a detail conflicts with an existing customer, your team can review and merge them.