Shipping quotes
Answer “how much is shipping?” without leaving chat
When someone asks what delivery will cost to their city or country, they should not have to start checkout just to find out. Ustam can quote live Shopify shipping rates—static zones and carrier apps—using the items you are discussing.
How it works
- 1
They ask about delivery cost
A shopper wants rates to a destination—often with items already in mind or in the cart—before they commit to checkout.
- 2
Ustam quotes live Shopify rates
It looks up current options for those lines and destination, including carrier-calculated rates when your shop uses them.
- 3
They decide with real numbers
Amounts are estimates; final totals still settle at checkout. The chat keeps moving toward buy instead of stalling on “I don’t know the shipping yet.”
What you get
- Live shipping quotes in chat
- Static and carrier rates from Shopify
- Fewer abandoned chats when cost is the blocker
Shipping quotes work when Storefront checkout scopes are granted. Policy questions (“how long is shipping?”) still use store knowledge; package tracking after purchase still uses order tracking.