Shipping quotes
No trip to checkout just to see the shipping cost
A customer asks “How much is shipping to Chicago?” If they have to go hunting for the answer at checkout, they may simply give up. Ustam shares your store’s current shipping rates for the products and destination in the chat, so the customer decides with real numbers.
How it works
- 1
The customer asks about shipping
Before checkout, they ask what shipping costs to a city or country for the products in their cart or on their screen.
- 2
Ustam gives the rate
It checks the shipping options you set up in Shopify, including carrier rates, and shares them in the chat.
- 3
The customer decides knowing the number
The final amount is confirmed at checkout. The chat no longer stalls at “I don’t know what shipping costs.”
What you get
- Instant shipping costs in the chat
- Rates based on the shipping options set up in your store
- Fewer chats abandoned over shipping costs
The Shopify permission needed for shipping costs is requested when you turn this feature on. Questions like “How long does delivery take?” are answered from store knowledge, and post-purchase “Where’s my order?” questions from order tracking.