Store knowledge
The answers come from your own pages
Ustam answers return and shipping questions like your store would, not like a generic chatbot. It learns the policies, pages, and posts you publish and answers customers from that content. The questions your team answers again every day now get resolved in the chat.
How it works
- 1
Ustam learns your store
Your shipping terms, return policy, size guides, and blog posts become the knowledge Ustam draws on.
- 2
The customer asks a question
Everyday questions that used to need a teammate, like “How long does delivery take?” or “Can I return this?”
- 3
The customer gets the right answer
The answer arrives in the chat and is based only on content you have published.
What you get
- Return, shipping, and FAQ answers without a support ticket
- Answers that stay current as you update your content
- No more keeping customers waiting while someone checks
Answers come from the pages, policies, and blog posts you publish in Shopify. When you change your content, have Ustam relearn your store so answers stay current.