Custom assistants
Shape how your AI team works
Every store sounds different—and has its own rules. Set how your assistant should speak, add instructions for shop-specific needs (policies, upsell habits, what never to promise), enable specialists for products, orders, and store content, and put the right assistant on each channel.
How it works
- 1
You define the voice
Name the assistant and choose a tone that matches your brand.
- 2
You add shop-specific instructions
Write the guidance that is unique to your store: how to talk about sizing, returns, bundles, VIP customers, or anything else AI should know before it answers.
- 3
You turn on specialties and assign channels
Enable help for product recommendations, orders, and store policies, then choose which assistant answers on website chat and your other channels.
What you get
- Brand tone plus instructions tailored to your shop
- Specialists for catalog, orders, and store content
- The right assistant on each channel