Product recommendations
The customer describes it, Ustam finds the right product
Customers write what they need, not product names. Ustam matches their words to products in your catalog and shows the right options as product cards in the chat. If a customer is torn between two products, Ustam compares them in the same chat, so there is no need to click from page to page to decide.
How it works
- 1
The customer describes what they need
They don’t need to know the product name. For example: “I’m looking for a black gym bag with lots of pockets and a separate shoe compartment. Not leather.”
- 2
Matching products appear in the chat
Ustam weighs what they want, what they don’t, and their budget, then finds options in your catalog. Each product arrives as a card with its image, price, and link.
- 3
If they can’t decide, they ask for a comparison
When they ask “Which one is better?” Ustam puts the options, prices, and fit side by side. The customer decides without leaving the chat.
What you get
- Suggestions based on the customer’s own words
- Product cards in the chat with image, price, and link
- A clear comparison for customers choosing between products
- Answers based on the product a customer is viewing in website chat
- Answers to “What’s on sale?” with discounted products from your catalog
Available on all plans. The more detailed your product information, the better the suggestions. Answering based on the product a customer is viewing works only in website chat.