Order tracking
Order status without the ticket queue
“Where is my package?” should not mean opening Shopify for every message. When a customer asks in chat, Ustam finds the order and replies with status and tracking—so your team stays free for the harder questions.
How it works
- 1
The customer asks about an order
A customer messages you on your store or a connected channel and wants to know what happened to their purchase.
- 2
Ustam checks your store
Ustam looks up the order in Shopify and pulls the current status, shipping progress, and tracking details when they are available.
- 3
The customer gets a clear answer in chat
Status and tracking links show in the conversation, so the customer can follow the package without waiting on a ticket.
What you get
- Order status answered in the conversation
- Tracking links when your store has them
- Fewer repetitive “where is my order?” handoffs
Customers may need their order number and the email on the order. Signed-in or verified customers can often be helped with less back-and-forth.