Order tracking
“Where’s my order?” gets answered without the wait
This question comes in many times a day, and each time someone has to open Shopify. Ustam finds the order and shares its status, plus the tracking link when there is one, right in the chat. The customer gets an answer at once, and your team gets time back for the harder questions.
How it works
- 1
The customer asks about their order
They write from your store or a connected channel and want to know where their order stands.
- 2
Ustam finds the order
It looks the order up in Shopify and checks whether it is being prepared, has shipped, or has been delivered.
- 3
The customer gets an answer right away
The order status and any tracking link appear in the chat. No ticket, no waiting.
What you get
- Order questions answered instantly in the chat
- A clear status, with the tracking link when there is one
- Fewer repeat questions for your team
Customers may be asked for their order number and the email address used on the order. Customers who are signed in to your store get an answer with fewer questions. Access to order data is requested when you turn this feature on.