Inline chat
Customers ask on the page and get an answer, no form to fill in
A contact form keeps customers waiting: they write a message, and the reply comes hours later by email. Inline chat places an open chat on that same page. Customers ask right away, and Ustam answers with the order status, product details, or return terms on the spot. You can put the same block on your product pages, your help page, or your homepage.
How it works
- 1
You place the chat on the page
On the Blocks page in the Ustam dashboard, you try the chat in a live preview. Add to storefront opens the Shopify theme editor, and you put the block in any section of your contact, help, or product page. You set its width, height, border, and color to match your theme.
- 2
Customers start typing on the page
The chat is open when the page loads, so there is nothing to click. Customers type their question directly. On a product page, Ustam knows which product they are looking at.
- 3
The answer comes instantly
The same Ustam as in your website chat works here: it finds the order, suggests products, adds to the cart, and answers return questions from your pages. When a person is needed, it hands the chat to your team.
What you get
- Instant answers instead of a form and an email wait
- An open chat, with nothing to click
- Size, color, and border that match your theme
Available on all plans. Has the same capabilities as your website chat. Works alongside the floating chat bubble, and customers continue the same conversation in both. The bubble’s hours and page settings don’t affect this block. It shows on every page where you place it. In the theme editor the block is called “Inline Chat”.