Team management
Route the right people to each channel
WhatsApp and storefront chat are not always owned by the same group. Put a team on each channel so handoffs and inbox access match how you actually work.
How it works
- 1
You build your teams
Group the people who should own a channel: support, sales, or a region.
- 2
You assign a team to a channel
Point website chat, WhatsApp, or other channels at the right team, or leave a channel open to everyone.
- 3
Handoffs reach the right people
When a chat needs a human, the people on that channel’s team are the ones who see it.
What you get
- A team per channel when you need it
- Clearer ownership for escalations
- An inbox that matches how you staff