Team management
Sales chats to sales, support chats to support
Your messaging channels and website chat are not always handled by the same people. You assign a team to each channel, so handed-over chats and inbox access match how you really work.
How it works
- 1
You create your teams
You set up groups like support, sales, or a region, and add teammates to them.
- 2
You assign teams to channels
You connect each channel to the right team, or leave it open to everyone.
- 3
Chats go to the right team
When a chat needs a person, the people on that channel’s team see it.
What you get
- A separate team for each channel when you need it
- Clear ownership of handed-over chats
- An inbox that fits the way you work