AI scheduling
AI on a schedule you control
Set the hours when AI should handle new chats; outside them, customers reach your team instead.
How it works
- 1
You pick AI hours
Turn on a weekly schedule and choose when AI is allowed to answer on your store.
- 2
Customers open chat
If a customer arrives during AI hours, the assistant can help right away.
- 3
Outside hours, your team steps in
New chats after hours (or outside your windows) wait for a person, so coverage matches how you staff.
What you get
- Weekly hours for when AI is on
- Predictable after-hours coverage by people when you want it
- A schedule that fits your team’s day
The schedule is checked when a customer opens chat. Human coverage needs a plan that includes human handover (Starter and above).