AI scheduling
AI works the hours you choose
Maybe you want your team on days and Ustam at night. Or the other way around. You set a weekly schedule for when AI takes new chats. Outside those hours, customers reach your team directly.
How it works
- 1
You choose the hours
You open a weekly schedule and pick the days and hours when AI answers.
- 2
A customer starts a chat
Customers who arrive during AI hours get help from Ustam right away.
- 3
Your team takes over outside those hours
Chats that start outside your set hours wait for your team. The schedule fits the way you work.
What you get
- Weekly hours when AI is on
- A clear owner for after-hours chats
- A schedule that fits your team’s day
The schedule applies to new chats. For after-hours chats to go to your team, you need a Starter plan or above.