Image attachments
Some questions are easier to show than to describe
A damaged product, a label, or an item they want to match. The customer adds a photo to the chat, Ustam understands what is in it, and answers in the same chat. No long descriptions needed.
How it works
- 1
The customer adds a photo
They send a photo of the damage, the packaging, a product, or the text on a label, with a message or on its own.
- 2
Ustam understands the photo
The answer is based on what the photo shows, not only on what the customer typed.
- 3
The customer gets an answer based on what they showed
The answer arrives in the same chat. If your team takes over, they see the photo too.
What you get
- Answers based on what is in the photo
- Faster resolution for damage, packaging, and product questions
- The photo stays in the chat when your team takes over
Works only in website chat. Available on Professional plans and above.