Delivery address change
A wrong address doesn’t wait until morning
At midnight or on a busy Saturday, a customer notices they typed the apartment wrong. They write in chat, give the new address, and confirm it. If the order has not entered fulfillment, Ustam updates it right away. No support ticket, no waiting, no “we’ll get back to you.”
How it works
- 1
They spot the mistake
After the order, they see an error or want the package somewhere else. They write in chat even when your team is offline.
- 2
Ustam confirms the new address
It takes the new address and has them confirm the full version before saving.
- 3
The address is updated in time
The new address is saved on the Shopify order. They get a clear confirmation in the same chat, with the updated address.
What you get
- Address fixes in chat even when your team is offline
- Address confirmed with the customer before it is saved
- Fewer delivery problems from wrong addresses
Works only for verified customers: signed in to their store account in website chat, or with a phone number that matches their customer profile. The address can only be changed before the order enters fulfillment. Turn it on in your order manager assistant. When you do, Shopify write-orders permission is requested.