Email offline replies
Your reply gets through, even after the customer leaves
By the time your team replies, the customer may already have left your site. Ustam sends those replies to the customer’s email, and one click brings them back to the same chat in your store. Your answer doesn’t sit unseen in the chat history.
How it works
- 1
You reply after the customer has left
When your team has taken over a website chat, you reply from the inbox as usual. If the customer is no longer on your site, the reply waits in the chat.
- 2
Ustam emails your replies
With automatic sending on, replies you send back to back go out in one email; you can also send them manually from the inbox. The email shows your store’s logo and color, any products you shared, and the latest messages from the chat.
- 3
The customer picks up where they left off
The “View your conversation” button in the email takes them to the last page they visited in your store and opens the same chat.
What you get
- Replies that reach customers even after they leave your site
- Automatic or manual sending, with back-to-back replies in one email
- One-click return to the same chat in your store
Website chat only, on conversations your team has taken over. The customer needs an email on file—you can ask for it with website intake during human handover. Turn on automatic sending in your website channel settings. Emails are one-way; customers can’t reply into the chat by email. Available on Starter plans and above.