Terms of Service
Acceptance of Terms
By accessing and using Ustam, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Service Description
Ustam provides an AI-supported chat assistant service for Shopify stores. The service helps merchants provide customer support through automated conversations, product recommendations, and order tracking.
Account Registration
To use our service, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
Acceptable Use
You agree not to use the service to:
- Violate any applicable laws or regulations
- Transmit harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the service or servers
Pricing and Payment
Our service is offered on a subscription basis with various pricing tiers. Pricing details are available on our website. You agree to pay all fees associated with your subscription. Fees are charged in advance on a monthly basis.
Intellectual Property
All content, features, and functionality of the service are owned by Ustam and are protected by international copyright, trademark, and other intellectual property laws.
Termination
We reserve the right to terminate or suspend your account and access to the service immediately, without prior notice, for any breach of these Terms of Service.
Data Processing
When you use our service, you act as the data controller for your customers' personal data, and Ustam acts as the data processor. We process personal data solely for the purpose of providing our chat assistant service. We implement appropriate technical and organizational measures to protect personal data, including encryption at rest and in transit, access controls, and regular security audits. Personal data is retained only as long as necessary to provide the service and is deleted when you request deletion or when you uninstall our app. We comply with applicable data protection laws, including GDPR and CPRA.
Disclaimers
The service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the service will be uninterrupted, secure, or error-free.
Limitation of Liability
To the maximum extent permitted by law, Ustam shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.
Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the updated terms on this page.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: info@ustam.ai